When someone talks down to you, use Dolly Parton's simple trick to 'maintain your dignity and disarm' them, says expert
Communication expert Dorie Clark calls it the "label upgrade" strategy. "It's a powerful move," she says. "Own the truth," then redefine their label. Here's how.
In the world of finance and markets, effective communication is crucial for building strong relationships and making informed decisions. The concept of "label upgrade" strategy, popularized by communication expert Dorie Clark, can be particularly useful in high-pressure situations. By acknowledging and redefining the labels or tone used by others, individuals can maintain their dignity and potentially disarm their counterparts.
This strategy is especially relevant in negotiations, client meetings, or when dealing with difficult stakeholders. When someone talks down to you, it can be tempting to react defensively or aggressively. However, by using the "label upgrade" approach, you can turn the conversation around and regain control. For instance, if someone says, "You're not an expert in this field," you could respond by saying, "I understand you may have concerns about my expertise, but I've spent years studying and working in this industry." This response acknowledges their comment while redefining the label and asserting your authority.
As we watch market trends and economic developments unfold, being able to communicate effectively and assertively will remain essential for professionals. To watch next: how market participants and business leaders respond to criticism and challenging situations, and whether they employ strategies like the "label upgrade" to maintain their composure and credibility. By doing so, they can build trust and make more informed decisions that drive business success.
Originally reported by cnbc.com. ExpoNews adds analysis for finance & markets readers.