‘I have a $2,000 deductible’: I reported a cracked windshield on my Hertz rental car. Can they charge me?

The case of a customer reporting a cracked windshield on a Hertz rental car raises questions about liability and deductibles. The customer claims they didn't hear a rock hit the windshield, which could imply that the damage was pre-existing or not caused by their actions. However, as the customer themselves mentioned, they have a $2,000 deductible, which could be a significant factor in determining their financial responsibility.

In the car rental industry, it's common for companies to inspect vehicles before and after rental periods to document any existing damage. If Hertz failed to note the cracked windshield on the inspection report prior to the rental, it could be more challenging for them to charge the customer for the damage. On the other hand, if the customer did cause the damage, they may be liable for the repairs, minus their deductible.

To watch next: it's essential to review the rental agreement and inspection reports to determine the terms and conditions of the rental. Additionally, customers should carefully document any existing damage and report it to the rental company immediately. Hertz's policies and procedures regarding damage claims and deductibles will also be crucial in resolving this issue. Ultimately, the outcome will depend on the specifics of the case and the company's policies.

Originally reported by marketwatch.com. ExpoNews adds analysis for finance & markets readers.